Dial-A-Ride is shared-ride transportation for senior and disabled passengers. General public may ride on a space available basis. Call the Dial-A-Ride request line at (530) 642-3696 or (916) 933-7766 between 9:00 AM and 3:00 PM, up to three (3) business days in advance of your appointment to make a Dial-A-Ride request. Ride requests are scheduled in the order received.

• Subscription Dial -a- Ride Request Form

• Fares

• Holidays

Passenger info
Dial-A-Ride service areas and fares are based on twelve zones. See the map and legend showing the zone and fare structure.

To ensure the safety of our passengers, your wheelchair must be fitted with working brakes, and motorized wheelchairs must be turned off while on-board the lift. Wheelchairs must be secured in the van with tie downs and all passengers must use a seatbelt. Driver will not take wheelchairs on steps or transfer wheelchair passengers to seats. If you need assistance, you must provide a Personal Care Assistant and include that information when you make your request.

"No-Show" Policy
Passengers must call in advance to cancel their ride at least 24 hours before the scheduled ride. Non-canceled rides will be declared a “no show”.
Any morning pickup “no-show” will result in the automatic cancellation of the return trip. Unless dispatch is contacted, it is assumed that the passenger would not need a return ride. Passengers accumulating 3“no show” in a 30-day period will be suspended from using the shared ride service for 14 days. Passengers accumulating 6“no shows” in a 90-day period will be suspended from using the shared ride service for 30 days. Prior to any suspension, a written warning of the proposed suspension period and the reasons for it will be provided to the passenger. Appeals will be directed to the Operations Manager.