SAC-MED is shared-ride public non-emergency medical appointment transportation for senior, disabled and general public passengers.

Call the Dial-A-Ride request line at (530) 642-3696 between 9:00 AM and 3:00 PM. Reservations for a SAC-MED rides can be made up to 14 days in advance and no later than 4 business days before the day of service.

Ride requests are scheduled on a first come, first served basis and confirmed with a call back by 4:00 PM the day before the scheduled ride with your pickup times.

Note: If you have not received a confirmation call by 5:00 PM the day before the scheduled ride, please call our office to confirm your pick up and drop off times.

Trips By Reservation Only!

Pick-up and Drop off Locations

The following locations are where we will pick you up and drop you off:

• Placerville Station (Mosquito Road)
• Prospector Plaza Bus Shelter
• Ponderosa Road (Wild Chaparral) Park and Ride
• Bel Air Shopping Center Bus Shelter
• El Dorado Hills Park and Ride

Note: If you need a ride to one of the above locations you will need to schedule a separate Dial-A-Ride for this.

The locations, times and destinations are flexible. The approximate arrival and departure times will be determined by the number of appointments scheduled for that day.

Passenger Information

To ensure the safety of our passengers, wheelchairs must be fitted with working brakes, and motorized wheelchairs must be turned off while on-board the lift. Wheelchairs must be secured in the van with tie downs and all passengers must use a seatbelt. Driver will not take wheelchairs over steps.

If passengers need assistance, they must provide a Personal Care Assistant (PCA) and include that information when they make their reservation. PCA’s travel at no charge.

"No-Show" Policy
Passengers must call in advance to cancel their ride at least 24 hours before the scheduled ride. Non-canceled rides will be declared a “no show”.
Any morning pickup “no-show” will result in the automatic cancellation of the return trip. Unless dispatch is contacted, it is assumed that the passenger would not need a return ride. Passengers accumulating 3“no show” in a 30-day period will be suspended from using the shared ride service for 14 days. Passengers accumulating 6“no shows” in a 90-day period will be suspended from using the shared ride service for 30 days. Prior to any suspension, a written warning of the proposed suspension period and the reasons for it will be provided to the passenger. Appeals will be directed to the Operations Manager.